User Portal
Use the CloudPLAY Talk web portal for call history, recordings, forwarding, and settings.
Many organisations give users a web portal to manage their extension without calling IT. Features depend on what your administrator enabled.
Don't have portal access?
Ask IT for the portal URL and your login. If your company does not offer self-service, request changes (forwarding, caller ID) through your help desk.
Sign in
- Open the portal URL from IT (bookmark it).
- Sign in with your extension credentials or company single sign-on.
- You land on a dashboard with your extension summary.
If sign-in fails, see Sign in.
Call history
View recent calls — inbound, outbound, and missed.
| Column | Meaning |
|---|---|
| Date / time | When the call occurred |
| Number | Who you called or who called you |
| Duration | Length of answered calls |
| Disposition | Answered, missed, busy, etc. |
Use filters by date range to find a specific conversation. Export may be available for expense or client billing — follow company policy.
Call recordings
If recording is enabled for your extension or queue, authorised users can play back recordings from the portal.
Recording policy
Recordings may be monitored for quality or compliance. Do not disable or circumvent recording where policy requires it. Inform callers if your jurisdiction requires consent.
Playback is usually limited to your own calls or supervisor-approved access.
Voicemail in the portal
Some portals let you:
- Play and delete voicemail messages
- Download attachments
- See transcription (if enabled)
You can also use your phone — see Voicemail.
Call forwarding
Forward calls when you are away from your desk.
| Forward type | Behaviour |
|---|---|
| Always | Every call goes to another number or extension |
| On busy | Forward only when you are on a call |
| On no answer | Forward after your phone rings X times |
| On unavailable | Forward when phone is offline |
Set forwarding
- Open Call forwarding or Follow me in the portal.
- Choose forward type.
- Enter destination — extension, mobile, or external number (if allowed).
- Save and test with a colleague.
Turn off forwarding when you return — forgotten forwarding is a common reason for "my phone never rings."
Follow me / simultaneous ring
Follow me rings your desk phone and mobile (or Softphone) at the same time. Useful for hybrid workers.
Configure numbers in Follow me settings. Your mobile may incur charges for answered cellular legs — check with IT.
Caller ID settings
You may see how your outbound caller ID appears to external parties. Changing displayed number usually requires administrator approval — submit a request through the portal if the option is there, or ask IT.
Queue agent status
If you are a queue agent, log in, pause, or log out from the portal instead of dialling codes on your phone.
Contacts and directory
Some portals include a company directory — search colleagues by name and click to call (click-to-dial) if integrated with Softphone or your desk phone.
Update your profile
You may be able to change:
- Display name shown to internal callers
- Email for voicemail-to-email
- Mobile number for SMS or follow-me
- Portal password (if not using SSO only)
Troubleshooting
| Problem | What to try |
|---|---|
| Portal won't load | Try another browser; check VPN requirement |
| Forwarding not working | Confirm you saved; check destination is valid; disable DND on phone |
| No recordings visible | Recording may not be enabled for your role — ask supervisor |
| History missing calls | Softphone or mobile legs may log separately — ask IT |