User Portal
Sign in to the CloudPLAY Talk web portal — dashboard, history, recordings, and self-service tools.
The Talk web portal lets you manage your extension in a browser: call history, recordings, voicemail, forwarding, contacts, faxes, and more. What you see depends on the permissions your administrator enabled.
Don't have portal access?
Ask IT for the portal URL and your login (or single sign-on). If self-service is not offered, request changes through your help desk.
Sign in
- Open the portal URL from IT (bookmark it).
- Sign in with your company credentials or SSO.
- You land on the Dashboard.
If sign-in fails, see Sign in.
What you can do
| Area | Guide |
|---|---|
| Home summary & shortcuts | Dashboard |
| Recent & missed calls | Call history |
| Play call recordings | Recorder |
| Block unwanted callers | Call block |
| Directory & short codes | Contacts & speed dial |
| Outbound number display | Caller ID |
| Send / receive faxes | Faxes |
| Listen to voicemail | Voicemail |
| Queue / Contact Center | Call queues, Contact Center |
| Conference dial-in | Conferencing |
Extension settings (forwarding & DND)
From the dashboard, open My Extension → Manage (or Update Extension) when available.
| Setting | What it does |
|---|---|
| Do Not Disturb | Send callers to voicemail / busy treatment |
| Forward all | Send every call to another destination |
| Forward busy | When you are already on a call |
| Forward no answer | After your phone rings without answer |
| Forward not registered | When your phone is offline |
| Follow Me / Call Sequence | Ring your devices, then backup numbers in order |
Always Save, then test with a colleague. Turn forwarding off when you return — forgotten forwarding is the usual reason “my phone never rings.”
Phone shortcuts for some of the same features: Feature codes.
Typical Applications menu
Depending on your role you may see:
- Call History
- Recorder
- Call Block
- Speed Dial / Contacts
- Faxes
- Voicemails / My VMs
- Contact Center (supervisors / agents)
Menus are permission-filtered — a blank area usually means your role does not include that feature.
Update your profile
Where enabled you can change:
- Display name shown to internal callers
- Email for voicemail-to-email
- Portal password (if not SSO-only)
- Linked mobile / follow-me numbers
Troubleshooting
| Problem | What to try |
|---|---|
| Portal won’t load | Another browser; VPN if required |
| Missing menu items | Expected — ask IT for access |
| Forwarding not working | Confirm Save; check destination; disable DND |
| No recordings | Recording may be off for your role |
| History incomplete | Softphone/mobile legs may log differently — ask IT |