ProductsTalk
Feature Codes
Star codes for transfer, DND, park, voicemail, forwarding, and more on CloudPLAY Talk.
These * codes work from your registered desk phone or Softphone. Exact availability can vary by organisation — if a code does nothing, ask IT for your company sheet.
Prefer unused codes only if IT creates custom ones for you.
Calling and transfer
| Code | Name | What it does |
|---|---|---|
*1 | Transfer | Transfer the active call |
*4 | Attended transfer | Dial extension, then # to complete after announcing |
*870 | Redial | Redial the last number |
*69 | Call return | Call back the last incoming number |
*67 | Call privacy | Request privacy on the next outbound call (when supported) |
*0 + ext | Speed dial | Speed-dial pattern for an extension (when configured) |
*411 | Directory | Dial-by-name directory |
Hold, park, pickup
| Code | Name | What it does |
|---|---|---|
*5900 | Valet park | Park the call; listen for the park slot number |
*5901–*5999 | Valet unpark | Retrieve that parked call |
** + ext | Intercept | Answer a specific ringing extension |
*8 + ext | Page / intercom | Page a specific extension |
Availability
| Code | Name | What it does |
|---|---|---|
*78 | Enable DND | Do Not Disturb on |
*79 | Disable DND | Do Not Disturb off |
*72 | Enable forward | Call forward on |
*73 | Disable forward | Call forward off |
*74 | Toggle forward | Switch forward on/off |
*21 | Follow Me | Set Follow Me number |
Portal alternatives: Dashboard (status badges) and User portal forwarding.
Voicemail
| Code | What it does |
|---|---|
*97 | Own mailbox (password) |
*98 | Any mailbox (ID + password) |
*99 + ext | Send the live call to that mailbox |
Details: Voicemail.
Recording and misc
| Code | Name | What it does |
|---|---|---|
*2 | Record active call | Start recording (if permitted) |
*732 | Record message | Record a message (admin PIN) |
*925 | Wakeup call | Schedule a wakeup call |
*3472 | DISA | Dialtone after admin PIN (authorised use only) |
*33 + ext | Eavesdrop | Supervisory listen (1 remote, 2 local, 3 full, 0 mute) — authorised roles only |
Test helpers
| Code | What it does |
|---|---|
*9170 | Talking time |
*9171 | Talking date |
*9172 | Date and time |
*9195 | Delay echo |
*9196 | Echo test |
*9664 | Test music on hold |
Tips
- Learn the handful you use daily: transfer, park, DND, voicemail.
- Reception often needs park + transfer; agents need queue login codes from IT (separate from this list).
- Day/night toggles may use a Call Flow feature code printed for reception — not always in this table.