Call History

View, filter, and export CloudPLAY Talk call detail records — and optional analytics.

Call History (also called CDRs) lists your recent inbound, outbound, and local calls in the user portal.

Open Applications → Call History, or use the dashboard Quick Access tile.

Filters

Filter	Options / use
Search	Find by number or name
Date range	Narrow to a day or period
Direction	Outbound, Inbound, Local
Extension or group	Limit to a specific extension or group (when permitted)
Status	Answered, No Answer, Cancelled, Voicemail, Missed Call, Abandoned
Sentiment	Neutral, Positive, Negative (when AI analysis is enabled)

Column	Meaning
Direction	In / out / local indicator
Caller ID Name / Number	Who called (or who you appear as)
Dialed Number	Number dialled
Recipient / Recipient Name	Who was reached
Date / Time	When the call occurred
Duration	Length of answered calls
Status	Answered, missed, voicemail, etc.
MOS	Call quality score (if shown)
Rec	Recording available — play from here or open Recorder

Action	What it does
View details	Full record for that call
Play recording	When a recording exists
Export CSV	Download filtered results (follow company policy)
Analytics	Open Call History Analytics (summaries / charts)
Block Caller / Block Destination	Jump toward Call block for that number (when offered)

If enabled, Analytics shows:

Totals: calls, duration, average duration
Transcription / summary / recording availability counts
Charts: calls per day, status, direction, sentiment, topics
AI Executive Summary sections (Overview, Highlights, Concerns, Recommendations) when generated
Per-call summary table

Use Update Report, Export CSV, or Generate Summary, then Back to Call History.

Use date + status Missed Call to catch up after time away.
Export only what policy allows (client billing, expense, QA).
Softphone and mobile legs may appear with different numbers — ask IT if something is missing.