Voicemail
Listen to, manage, and record CloudPLAY Talk voicemail from phone or portal.
When you miss a call, callers can leave a voicemail. Listen from your phone, email, or the user portal.
From your phone
Option A — Voicemail button
Press Messages, Voicemail, or the envelope icon.
Option B — Dial-in
| Code | Use |
|---|---|
*97 | Your mailbox (enter PIN) |
*98 | Any mailbox (ID + PIN) |
*99 + ext | Send a live call straight to that mailbox |
Typical menu keys
| Key | Action |
|---|---|
1 | Play new messages |
2 | Play saved messages |
3 | Record or change greeting |
4 | Personal options (PIN, etc.) |
5 | Delete or save after playing |
0 | Repeat menu |
Follow the spoken prompts — exact keys can vary.
In the portal (My VMs)
Open My VMs / Voicemail messages from the dashboard or Applications menu.
| Control | Purpose |
|---|---|
| Search / date range | Find messages |
| Caller ID | Who left the message |
| Date | When it arrived |
| Transcription | Text (when enabled) |
| New badge | Unread |
| Listen | Play in browser |
| Download | Save the audio file |
| Mark as read / unread | Single or bulk |
| Delete | Remove (confirm) |
Voicemail-to-email
When enabled, new messages arrive as:
- An audio attachment, and/or
- A transcription, and/or
- A download link
Deleting the email does not always delete the mailbox copy. Check spam if messages go missing.
Record your greeting
-
Access voicemail from the phone (
*97). -
Choose Greeting / personal greeting.
-
Record after the tone. Example:
"Hello, you've reached Jane at Acme. Please leave a message and I'll return your call."
-
Press
#if prompted, listen back, save.
Tips
- Say your name and team.
- For leave, give dates and an alternate contact.
- Some systems have separate busy and unavailable greetings — ask IT which plays when.
Change your PIN
Phone menu → personal options → change PIN, or ask IT to reset if locked out.
When you are away
| Option | How |
|---|---|
| Update greeting | Record dates / alternate contact |
| DND | *78 / phone key / portal |
| Call forwarding | Portal Dashboard → Manage, or *72 |
| Softphone | Still check Softphone DND / login |
Privacy
- Voicemail may be monitored under company policy.
- Do not leave passwords or payment details in messages.
Troubleshooting
| Problem | What to try |
|---|---|
| Invalid PIN | Retry; ask IT to reset |
| No voicemail button | Dial *97 |
| Email missing | Check spam; confirm VM-to-email is on |
| Greeting wrong | Re-record and save the correct greeting type |
| Mailbox full | Delete old messages in phone or portal |