CloudPLAY logoHelp Centre
ProductsTalk

Caller ID

Choose which number CloudPLAY Talk presents on your outbound calls.

Caller ID controls which phone number external parties see when you dial out. Open the portal Caller ID page for your extension (often linked from My Extension or /extensions/callerid).

Choose your outbound number

  1. Open Caller ID.
  2. Under Available Numbers, turn on the number you want to present.
  3. Only one number should be active — toggling another switches your outbound ID.
  4. Place a test call to a mobile and confirm the display.
UIMeaning
Available NumbersDIDs you are allowed to present
Description + numberLabel and digits
On / off toggleActive outbound caller ID
Empty state“No caller ID numbers are available” — ask IT

Tips

  • Sales or support teams often share a department DID instead of a personal mobile.
  • Emergency caller ID may be set separately by administrators — do not change emergency settings yourself.
  • If the page is missing, your role cannot self-select CID; request a change through IT.

Contacts & Speed Dial

Manage CloudPLAY Talk contacts and speed-dial short codes in the portal.

Faxes

Send and receive faxes from the CloudPLAY Talk portal — inbox, sent, and new fax.

On this page

Choose your outbound numberTipsRelated