ProductsTalk
Dashboard
CloudPLAY Talk portal home — account summary, My Extension status, and Quick Access.
After you sign in to the user portal, the Dashboard is your home screen.
Account summary
| Item | Meaning |
|---|---|
| Account name | Your company / Domain label |
| Extensions | Counts with Online / Offline |
| Phone Numbers | DIDs on the account (when shown) |
| Virtual Faxes | Fax resources (when shown) |
| Time Zone | Account timezone |
My Extension
Shows your extension name and how calls are handled right now.
| Badge | Meaning |
|---|---|
| DND | Do Not Disturb is on |
| FWD All | Forward all calls (destination shown) |
| FWD Busy | Forward when busy |
| FWD no Ans | Forward on no answer |
| FWD no Reg | Forward when not registered |
| Sequence | Follow Me / call sequence is active |
| Normal routing | No special forward / DND override |
Click Manage (or open My Extension) to change forwarding, DND, and related settings when your role allows.
Quick Access
Shortcut tiles for features you are allowed to use, for example:
- My Extension / My VMs
- Call History
- Recorder
- Faxes
- Contact Center
- Other admin tools (only if you have those permissions)
If you see No shortcuts available, your role is limited — ask IT to enable the tools you need.
Customer / technician notes
Some accounts show Customer Notes or Technician notes (priority levels). These are informational for your organisation — not personal voicemail.