CloudPLAY Talk
User guides for CloudPLAY Talk — phones, feature codes, portal, voicemail, queues, and more.
CloudPLAY Talk is your organisation’s cloud phone system. Use a desk phone, headset, or the Softphone app with the same extension.
Your setup may differ
Codes, menus, and portal items are configured by your organisation. If something here does not match, ask IT or reception for your company quick-reference sheet.
Phone guides
Making calls
Dial, hold, transfer, park, pickup, DND, and troubleshooting.
Feature codes
Star codes for transfer, park, voicemail, forward, and more.
Voicemail
Listen on the phone or in the portal; greetings and PIN.
Reception
BLF, transfers, parking, and the main line.
Call queues
Agent login, answer, break, and wrap-up.
Contact Center
Live dashboard for supervisors and agents.
Conferencing
Ad-hoc merges and dial-in conference rooms.
User portal
User portal
Sign-in overview and self-service map.
Dashboard
Account summary and My Extension status.
Call history
CDRs, filters, export, and analytics.
Recorder
Play and analyse call recordings.
Call block
Reject, busy, or divert unwanted callers.
Contacts & speed dial
Directory contacts and short codes.
Caller ID
Choose your outbound number.
Faxes
Send, inbox, and sent faxes.
What Talk includes
| Feature | What it means for you |
|---|---|
| Extensions | Short internal numbers |
| Ring groups | One number rings several people |
| IVR | “Press 1 for…” menus |
| Voicemail | Messages on phone, email, or portal |
| Queues / Contact Center | Callers wait for the next agent |
| Conferencing | Multi-party audio |
| Softphone | Same extension on mobile or laptop |
Your extension
Find it on your phone screen, welcome email, Dashboard, or by asking reception.
Desk phone vs Softphone
| Desk phone | Softphone | |
|---|---|---|
| Best for | Office desk, reception | Remote work, travel |
| Guide | This Talk section | Softphone guide |
| Same extension? | Yes, when both are registered for you |
Quick help
| Situation | Action |
|---|---|
| No dial tone anywhere | Contact IT — possible outage |
| One phone dead | Reboot; check cable |
| Forgot voicemail PIN | Ask IT to reset |
| Forwarding / DND stuck | Dashboard → Manage, or feature codes |
| Platform issue | Get help |