Get Help

Start with your organisation

Most day-to-day questions — permissions, passwords, which module to use — are answered by your internal IT team or supervisor. They know how CloudPLAY is configured for your company.

Examples of internal help:

• "I can't see the Sales module"
• "Please reset my password"
• "How do I approve purchase orders in our workflow?"

CloudPLAY Support portal

Use the CloudPLAY Support Portal when:

• Your IT team has confirmed it is a platform issue
• A service appears down for everyone in your organisation
• You were directed by your IT team to raise a ticket with CloudPLAY

What to include in a support request

Help us help you faster:

1. Which product — ERP, Talk, Softphone, Meet, etc.
2. What you were trying to do — e.g. "submit an expense claim"
3. What happened instead — error message, screenshot if possible
4. When it started — date and approximate time

Avoid sharing passwords or sensitive personal data in tickets.

General enquiries

For sales or non-technical questions about CloudPLAY, use our contact page.

Emergency?

For life-threatening emergencies, call your local emergency number — do not use a support ticket.

For urgent business outages (e.g. phones completely down), contact your IT team immediately. They can escalate to CloudPLAY with the right priority.