Customer & Supplier Portal

Some organisations give customers or suppliers a portal to view their own orders and documents without calling your office.

Sign in to the portal

1. Open the portal link your company sent you (often by email).
2. Sign in with the username and password provided, or use company SSO if offered.
3. You will only see your organisation's documents — not other customers' data.

First visit? You may be asked to change your password.

Customers: typical tasks

• View open orders and delivery status
• Download invoices and statements
• Raise a support request or return (if enabled)
• Update contact details (if your supplier allows self-service)

Suppliers: typical tasks

• View purchase orders sent to you
• Confirm or acknowledge orders
• Upload delivery notes or invoices (if enabled)

Reset portal password

Use Forgot password on the portal sign-in page. If that does not work, email the contact person at the company you trade with — they manage portal accounts.

Security tips

• Do not share your portal login with colleagues outside your company.
• Sign out on shared computers.
• Report suspicious emails claiming to be from the portal to your contact at the supplier/customer.

Internal staff who manage portal users should contact their IT team — that is not covered in this end-user guide.