Glossary

Term	Definition
Attended transfer	Puts the caller on hold, lets you speak to the recipient, then connects them. Also called attendant transfer.
Auto answer	Softphone answers incoming calls automatically when this toggle is on.
Blind transfer	Transfers a call immediately without speaking to the recipient first.
BLF	Busy Lamp Field — shows whether a favourited enterprise colleague is available (green) or busy (red).
Caller ID	The name or number shown to the person you call.
CloudPLAY Softphone	Softphone app for desktop (Windows / macOS) and mobile.
DND	Do Not Disturb — blocks incoming calls and messages in Softphone.
DTMF	Touch-tone sounds sent when you press keys during a call (IVR menus, PINs).
Enterprise / SIP contacts	Company directory contacts synced by your administrator.
Extension	Your internal phone number within the organisation.
Favourites	Starred contacts for quick dialling; used with BLF for enterprise colleagues.
IVR	Interactive Voice Response — automated phone menus.
Registration	When Softphone is connected to the CloudPLAY server and ready for calls.
Self-view	Your own camera preview during a video call.
Softphone	Phone software on your computer instead of a physical desk phone.
VoIP	Voice over Internet Protocol — calls over the internet.

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