ProductsSoftphoneMobile app
Mobile App Guide
Complete CloudPLAY Softphone guide for iOS and Android.
Your complete guide to installing, configuring, and using CloudPLAY Softphone on your mobile device.
In this guide
Install & login
Download CloudPLAY Softphone and register with your QR code or credentials.
App features
Keypad, recents, contacts, favourites, BLF, and chats.
Making calls
Audio and video calls from the keypad, contacts, or recents.
In-call controls
Mute, hold, speaker, and keypad during a call.
Transfers
Blind and attended transfer.
Conference calls
Three-way calls with merge.
Chat
Team messaging (if enabled).
Status & settings
Connection status, DND, BLF, and app settings.
Troubleshooting
Fix registration, audio, and notification issues.
Glossary
Terms used in this guide.
Connection status at a glance
| Colour | Meaning |
|---|---|
| Green | Connected — PHONE IS READY on the keypad |
| Not ready | Disconnected — check network and restart the app |
Open the menu (☰) for account details, or use the DND toggle on the keypad.
Need help?
See Troubleshooting or Get help.