Desktop App Guide
Complete CloudPLAY Softphone guide for Windows and macOS.
Your complete guide to installing, signing in, and using CloudPLAY Softphone on your computer.
In this guide
Install & login
Install the desktop app and sign in with username and password.
App features
Dashboard, dial pad, recents, contacts, and status controls.
Making calls
Place audio and video calls from the dial pad, contacts, or recents.
In-call controls
Mute, hold, dial pad, and volume during a call.
Transfers
Blind and attended (attended) transfer.
Conference calls
Three-way conference calls by merging active calls.
Contacts & BLF
Enterprise directory, favourites, and busy lamp field.
Chat
One-to-one messaging (if enabled).
Status & settings
DND, auto answer, account toggle, theme, and sound.
Troubleshooting
Fix registration, audio, and configuration issues.
Glossary
Terms used in this guide.
Status at a glance
| Control | Meaning |
|---|---|
| Registered / ready | Connected — you can make and receive calls |
| DND | Do Not Disturb — incoming calls are blocked |
| Auto answer | Incoming calls are answered automatically |
| Account inactive | Signed in but not receiving or placing calls |
Also see the mobile Softphone guide for iPhone and Android.
Need help?
See Troubleshooting or Get help.