Glossary

Term	Definition
BLF	Busy Lamp Field — shows whether a favourited enterprise colleague is available. Enabled automatically when you add an enterprise contact to favourites from their contact card.
Blind transfer	Transfers a call to another number immediately without speaking to the recipient first.
Attended transfer	Puts the caller on hold, lets you speak to the recipient, then connects them.
Caller ID	The phone number shown to the person you call. Your organisation may offer multiple outbound numbers.
CloudPLAY Softphone	The mobile app in the App Store and Google Play — purple icon with cloud and phone.
Conference / three-way call	A call with three participants, created by merging two active calls.
Deployment email	Email from IT containing your QR code and setup instructions.
DND	Do Not Disturb — blocks incoming calls and messages on the softphone.
DTMF	Dual-tone multi-frequency — touch-tone sounds sent when you press keys during a call (IVR menus, PINs).
Extension	Your internal phone number within the organisation (for example 101).
IVR	Interactive Voice Response — automated phone menus (“Press 1 for sales”).
Merge	Combines two held calls into one conference.
QR code	Scannable code in your deployment email used to register the app.
Registration	When the app connects to the CloudPLAY server (shown by the green status icon).
SIP	Session Initiation Protocol — technology used for VoIP calls. Enterprise contacts are often labelled SIP in the app.
Softphone	Phone software on your mobile device instead of a physical desk phone.
VoIP	Voice over Internet Protocol — phone calls over the internet.

CloudPLAY Talk — desk phones and call features
CloudPLAY Meet — video meetings
Softphone overview — all softphone guides

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