ProductsSoftphone
Using the App
Sign in, make calls, message colleagues, and troubleshoot CloudPLAY Softphone.
Sign in
- Open CloudPLAY Softphone.
- Enter the server or use Sign in with company account if SSO is enabled.
- Enter your work credentials.
- Allow microphone access. Allow notifications so you receive incoming calls when the app is in the background.
Your extension and contacts usually sync within a minute.
Make a call
- Tap the Dial pad or choose a contact.
- Enter extension or full number (include country code for international).
- Tap Call.
Use the speaker, mute, or keypad buttons during the call.
Answer a call
Tap Answer when a notification appears. On mobile, unlock the phone if required.
Missed a call? Check Recents or voicemail.
Transfer or hold
During a call:
- Hold — pauses the conversation
- Transfer — send to another extension (blind or attended, depending on app options)
- Add call — conference another person in
Instant messaging
If chat is enabled:
- Open Contacts or Chats.
- Select a colleague.
- Type your message and send.
Presence icons show if someone is on a call, away, or available.
Voicemail
Open Voicemail in the app or dial your voicemail code. You can also use Voicemail features from your desk phone.
Status and DND
Set your status to Available, Away, or Do not disturb so colleagues know whether to call. Use DND in meetings.
Troubleshooting
| Problem | Try |
|---|---|
| No incoming calls | Enable notifications; keep app updated; check DND |
| Poor call quality | Move to stronger Wi‑Fi; switch off VPN if IT allows |
| Cannot sign in | Verify credentials with IT; check server address |
| No contacts | Wait a few minutes; pull to refresh; ask IT about directory sync |
| Echo on calls | Use wired or Bluetooth headset |
Still stuck? See Get help.