Solutions

CloudPLAY Talk

CloudPLAY Talk replaces on-premise phone systems with a flexible, software-defined communications platform. Manage extensions, route calls intelligently, and give every team member the tools they need - whether they work at a desk phone, on a laptop, or on the move.

Illustration of a cloud phone system with VoIP routing and handsets

Enterprise telephony, delivered from the cloud

Powered by a carrier-grade telephony engine, CloudPLAY Talk supports SIP trunking, desk phones, softphones, and mobile clients from a single web-based administration portal. Manage departments, branches, and remote teams from one place, with auto-provisioning that deploys configured handsets in minutes rather than hours.

Key capabilities

  • Cloud PBX with unlimited extensions, ring groups, and hunt lists
  • SIP trunk integration and support for leading desk phone brands
  • Auto-provisioning to deploy and update phones without manual configuration
  • Interactive voice response (IVR) menus for self-service call handling
  • Call queues and agent login for lightweight contact centre operations
  • Audio conferencing with support for large participant counts
  • Voicemail with email delivery and customizable greetings
  • Inbound and outbound fax handling through dedicated fax extensions
  • Call detail records with searchable history and exportable reports
  • Call recording with playback through the user portal
  • Time-based routing to IVR, extensions, or external numbers by schedule
  • Cross-platform desk phone and handset support through partner devices

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