Solutions
CloudPLAY Notify
CloudPLAY Notify gives product, operations, and engineering teams one place to design, trigger, and measure notifications across your organisation. Replace fragmented messaging scripts with a reliable cloud service that keeps customers, staff, and partners informed - without rebuilding delivery logic for every application.
Reach the right people, on the right channel, every time
Modern businesses generate events everywhere: order updates, system alerts, approval requests, and service incidents. CloudPLAY Notify centralises how those events become messages. Define multi-step workflows, apply channel-specific templates, respect user preferences, and track delivery from trigger to inbox. Whether notifications originate from CloudPLAY ERP, Monitor, IoT, or your own applications through API, the same platform ensures consistent branding, controlled throughput, and full visibility into what was sent and when.
Key capabilities
- Unified delivery across email, SMS, mobile push, in-app, and chat channels
- Visual workflow builder for multi-step and conditional notification journeys
- Reusable templates with dynamic variables and localisation support
- Event-driven API to trigger notifications from business and operational systems
- Subscriber profiles with channel preferences and opt-in/opt-out management
- Digest and batching rules to reduce notification fatigue
- Delivery logs, read receipts, and analytics for operational visibility
- Automatic retries, failover routing, and rate limiting for reliable delivery
- Role-based administration with audit trails for compliance and governance
- Multi-tenant architecture for departments, brands, or customer environments
- Embeddable in-app notification centre for web and mobile experiences
- Native integration with the CloudPLAY product suite and third-party webhooks
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