CloudPLAY logoHelp Centre
ProductsMeet

Join & Host Meetings

Step-by-step guide to participating and hosting CloudPLAY Meet video sessions.

Join as a participant

  1. Open the link — from email, calendar, or chat.
  2. Enter your name (guests) or sign in (if your company requires it).
  3. Choose devices — select camera, microphone, and speaker from the preview screen.
  4. Join — you may wait in a lobby until the host lets you in.
  5. Use toolbar buttons:
    • Mute / unmute
    • Start / stop video
    • Share screen — choose a window or entire screen
    • Chat — send text to everyone or the host
    • Leave — exit the meeting

Guest without an account

External clients can join with only the link and their name. Do not share meeting links publicly if the discussion is confidential.

Host a meeting

Before the meeting

  • Test your camera and microphone.
  • Close sensitive windows before sharing your screen.
  • If recording, tell participants at the start.

During the meeting

  • Admit people from the lobby when the notification appears.
  • Mute all for large webinars during presentations.
  • Remove or mute disruptive participants if needed (host controls).
  • Use screen share for slides; return to camera when discussing.

After the meeting

  • End the meeting for all when finished.
  • Download chat log or recording only if your company policy allows.

Passwords and security

Some rooms require a password from the invite. Do not forward invites outside the intended audience.

For highly sensitive topics, your IT team may enable stricter options — follow their instructions.

Troubleshooting

ProblemTry
Can't hear othersCheck speaker device; raise volume; ask host to confirm you are unmuted
Others can't hear youUnmute; check browser mic permission; try another browser
Video frozenTurn off video; move closer to Wi‑Fi router
Can't share screenGrant screen-share permission in browser settings
Stuck in lobbyMessage the host; confirm you have the correct link

Reload the page once before calling support. Include browser name and whether you are on VPN when asking for help.

On this page