Your Notifications
Manage notification channels, preferences, and what to do about unwanted messages.
Where notifications arrive
Depending on how your company configured Notify, you may get messages via:
- Email — most common for approvals and digests
- SMS — urgent alerts or on-call rotations
- Mobile push — through company apps linked to Notify
- In-app — bell icon inside ERP or other CloudPLAY products
Update your preferences
If your organisation offers a notification preferences page:
- Open the link in any Notify email footer ("Manage preferences"), or find Notifications in your profile settings.
- Choose which channels you want for each category (e.g. marketing vs operational).
- Save changes.
Some categories (security, payroll, legal) may be required and cannot be disabled.
Understand digest vs instant
- Instant — each event sends immediately
- Digest — events are batched into one email per hour or day
Digests reduce inbox noise. Critical alerts may still arrive instantly on SMS.
Mark as read / act on a message
Approval emails usually contain a link to open ERP or another system. Click the link while signed in to approve or reject.
If a link expired, open the document directly in ERP or ask the sender to resend.
Unwanted or suspicious messages
- Too many? Adjust preferences or ask your admin whether digest mode is available.
- Wrong language? Request a locale update from IT.
- Phishing concern? Do not click links in unexpected messages. Verify with the sender through a known channel.
Legitimate CloudPLAY messages come from domains your IT team recognises.
Missing an expected notification
- Check spam or junk folders.
- Confirm your mobile number and email in your user profile are correct.
- Ask whether the workflow actually fired (e.g. was the order submitted?).
- Contact IT if others received it but you did not — your subscriber profile may need updating.
Opt out of marketing only
Operational messages (invoices, alerts, approvals) are separate from marketing. Unsubscribing from newsletters should not stop payroll or security notices — if it does, report to IT immediately.