Dashboards & Alerts

Open a dashboard

1. Sign in to Monitor with the link from IT.
2. From the home screen, open a dashboard for your site, datacentre, or application.
3. Widgets show live values and graphs — green typically means OK, red or orange means investigate.

Dashboard layout is set up by your IT team. Bookmark the dashboards you check daily.

Understand an alert

When something crosses a threshold, you may receive:

• An email
• A message via CloudPLAY Notify
• A highlighted item on a dashboard

An alert usually includes:

• What is affected (hostname, service name)
• When it started
• Severity (warning vs critical)

What to do when you see an alert

1. Open the dashboard and confirm the issue is still active.
2. Follow your company's runbook — escalate to on-call IT if you are not the resolver.
3. Acknowledge the alert in Monitor if your process requires it (stops repeat notifications for the same event).
4. Add a note when the issue is fixed so the next shift has context.

Do not change triggers or thresholds unless you are authorised — that is handled by administrators.

During an incident

• Focus on one source of truth — usually the main operations dashboard.
• Avoid refreshing dozens of pages; use the incident channel your team defines.
• Record start time, impact, and resolution for post-incident review.

Common dashboard widgets

Hover or click for detail where the interface allows.

Get help

If dashboards look wrong or alerts flood without cause, raise a ticket with your IT team. Include screenshot, alert name, and time.